Correlation Analysis between Employee Productivity, Absenteeism and Illnesses in BPO Industry.

Abstract

With the expansion of Business Process Outsourcing (BPO) in the Philippines, this study was initiated to understand the effect of illnesses on absenteeism and productivity among employees. The secondary data, from January to December 2022, from the onsite clinic of AMAZON was used in this study. The top three illnesses, aggregated illnesses, namely Upper Respiratory Tract Infection, Nervous System Illnesses and ENT Illness data collected, were statistically tested. As a result, it was noted that aggregated illnesses increased the effect on employee productivity based on absenteeism. Also, among the top three illnesses, Nervous System Illnesses increased the effect on absenteeism of employees in the company.