Integrating Artificial Intelligence into Business Strategy: Opportunities and Challenges

Abstract

Artificial Intelligence (AI) has become a transformative business force, providing unparalleled opportunities for innovation, competitive advantage and efficiency. Artificial Intelligence (AI) is a technology that is here to stay and has the revolutionary potential to alter the corporate strategy landscape, so much so that it will improve the organization's competitiveness in a time of crisis. This literature explores the role of AI, particularly innovations driven by machine learning, in improving operational effectiveness and optimizing strategic decision-making, which business process management can leverage. The emphasis on AI technology highlights its utility in achieving competitive advantage via the effective use of limited resources. The report illustrates how AI-driven solutions enhance corporate profitability and performance by providing predictive insights, streamlining marketing and management tasks, and using Big Data to study competitive market and customer behavior. It also addresses how artificial intelligence can be collectively used with present-day CRM systems and provide customized customer experiences in a rapidly changing landscape. The research provides some insights about the implementation of AI in corporate business models, with particular focus on the challenges of applying it in times of crisis. It encompasses persona generation, data quality measures, risk mitigation techniques and implementation prerequisites for successfully integrating AI technology to realize corporate agility and scalability for external disturbances.