Business Process Management in Financial Performance

Abstract

Business process management (BPM) is a system that aligns activities with customer needs. Understanding its effects on financial performance in sectors like healthcare remains elusive. This analysis focuses on Shiraz University and examines data from its financial managers to assess how BPM influences financial performance. Data shows that 65.2% of respondents were male, and 55.49% had a master's degree or higher. Findings confirm that BPM significantly affects financial performance, with a path coefficient of 0.881 and a significance level of 15.383. The impact of guideline and method changes had a coefficient of 0.422 and a significance value of 3.7021, while changes related to electronic patient records had a coefficient of 0.476 and a significance value of 4.334. These results can guide healthcare managers and decision-makers in viewing process improvement as a crucial tool for enhancing financial performance.