Empowering the National Capital Region (NCR) Hotel Industry Workforce: Basis for Education Policy Recommendations for Talent Development and Alignment with Industry Demands

Abstract

This study investigated the critical employability skills necessary for the hotel industry workforce in the NCR, utilizing both qualitative and quantitative methodologies. Structured interviews were conducted with key stakeholders, including hotel industry managers, training providers, and academic leaders, while quantitative data was gathered from fifty alumni and employees of four- and five-star hotels. The research addressed several core issues: the essential employability skills required in the NCR hotel sector, the impact of existing skill gaps on job readiness and career progression, and the effectiveness of current training programs in bridging these gaps. Key findings revealed significant discrepancies between employer expectations and the competencies of the workforce, highlighting the need for enhanced training program  accessibility,  curriculum  relevance,  and  continuous  improvement mechanisms. The study also explores the relationship between employability skills, workforce impact, and training program effectiveness, leading to actionable policy recommendations aimed at fostering ongoing talent development and ensuring alignment with industry demands. By identifying critical employability skills and proposing tailored training initiatives, this research aims to empower the NCR hotel workforce, enhance career development opportunities, and improve retention strategies within the sector.