The Reality of Hidden Costs and The Possibility of Controlling Them: An Applied Study on Commercial Banks in Palestine

Abstract

The study aims to identify the concept of hidden costs in commercial banks operating in Palestine, explain the causes and their indicators, and show the methods of controlling their indicators, as well as explain the mechanisms for their measurement. The descriptive-analytical method was used to deal with all data and classify them since the study tool was developed, represented in the questionnaire for all data from the study sample, then analyzed through the statistical package for the social sciences program (SPSS). It was distributed to (45) employees, and it was suitable for statistical analysis. The results of the study revealed that there are reasons and indicators for hidden costs in commercial banks operating in Palestine, but there are no mechanisms for measuring hidden costs, and there are no ways to control them. The study recommended commercial banks identify the causes and indicators of hidden costs and realize the importance of hidden costs and their concept and what they are in banks. The study recommended the need to pay attention to the human resource and provide the appropriate environment to work with coordination of work between the different administrative levels and the optimal use of time and work to adopt mechanisms to measure hidden costs and adopt methods to control the indicators of hidden costs.