The Effect of Work Environment and Work Motivation on Employee Performance through Workload on Bpjs Health Employees Prima Branch Office

Abstract

The purpose of this study was three-fold. First, to analyze the effect of the work environment and work motivation on the workload at BPJS Kesehatan Prima Branch Office. Second, to analyze the effect of work environment, work motivation, and workload on employee performance at BPJS Kesehatan Prima Branch Office. Third, to analyze the influence of the work environment and work motivation on employee performance through the workload of employees at BPJS Kesehatan Prima Branch Office. The research used a quantitative approach. The population in this study was all employees of BPJS Kesehatan Prima Branch Office. The technique of determining the number of samples in this study used a saturated sample. Thus, the number of samples is set at 50 employees. The data collection used in this research is using a questionnaire. The data analysis method in this study uses Structural Equation Modeling (SEM) with the help of SmartPLS software version 3.2.9. The results in this study indicate that the work environment and work motivation have a negative and significant effect on the workload of BPJS Kesehatan employees at the prime branch in Jakarta. Work environment and work motivation have a positive and significant effect on employee performance at BPJS Kesehatan prime branch employees in Jakarta. Workload has a negative and significant effect on employee performance at BPJS Kesehatan prime branch employees in Jakarta. Work environment and work motivation have a positive and significant effect on employee performance through the workload of BPJS Kesehatan prime branch employees in Jakarta.