New Normal: The Impact of HMO in the Health-Seeking Behavior of Patients of Multi-Specialty Clinics

Abstract

Routine medical consultations provide individuals to determine any signs of a certain disease they may not even know it exists. During consults, medical professionals can diagnose severe or life-threatening conditions and prevent risks before they become worse. Support in health financial could be considered as one of the factors that a patient would practice medical checkups routinely. This study gauged the demographics of the patients who visited Multi-specialty Clinics and the benefits of Health Maintenance Organizations to support the health needs of this clientele. They measured the number of visits made by an HMO member pre-pandemic and at the height pandemic. Age, sex, and civil status were also included as identifiers to determine the number of patients per category. According to the findings of this study, HMO is evidently a powerful driver in the promotion and improvement of health-seeking behavior of the community and best achieved and enhanced in the group of HMO card users availing medical services at a Multi-Specialty Center in the North region, particularly during pandemic disasters.